This refund policy outlines the terms and conditions regarding refunds for purchases made through the services provided by inbloom.id via our website or any other platform. By using the Service and making a purchase, you agree to comply with this Policy.
DAMAGED OR FAULTY PRODUCTS
- We take utmost care in preparing and delivering our floral products. In the rare event that you receive a product that is damaged or faulty, please contact our customer service within 24 hours of the delivery date. We may require you to provide supporting evidence, such as photographs, to verify the damage or fault.
- Upon verification, we will offer you the option of a replacement or a full refund for the damaged or faulty product. The method of refund will be at our discretion, which may include refunding the original payment method
DELIVERY/NON-DELIVERY
- We make every effort to ensure that your order is delivered on the specified delivery date. However, if we fail to deliver your order on the scheduled date due to our fault, we will offer you the option of a replacement or a full refund for the undelivered product.
- It is your responsibility to provide accurate delivery information, including the recipient’s name, delivery address, and contact details. If we are unable to deliver the order due to inaccurate or insufficient information provided by you, we shall not be liable for non-delivery and no refund will be provided. We will call the recipient’s phone number to check the correct address before delivery).
- If the recipient decline to take the flower or chooses to reject your gift, we cannot provide any refund or credit.
- If we reached the address where to deliver your gift but we were unable to hand it over to the recipient (wrong address, nobody at the delivery address), there will be no refund in this case. We will leave the flower at the address where it delivers and we assume we completed to deliver.
CANCELLATION
You may cancel your order up to one day before the scheduled delivery date. A refund will be issued for the canceled order in accordance with the following conditions:
- If you cancel within the specified time frame, a full refund will be provided to the original payment method.
- If you cancel outside the specified time frame, we reserve the right to charge a cancellation fee, which will be deducted from the refund amount.
REFUND PROCESS
To request a refund, you must contact our customer service and provide the necessary information and documentation, as per the specific circumstances mentioned in this Policy.
Once your refund request is approved, we will initiate the refund process. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Here are the steps you may escalate your claims (request a refund or partial credit back)
Step 1:
Take at least 3 photos (front, back, top views) of the flowers.
Photos should clear that can identify the condition of the flower gift upon receipt.
Step 2:
Contact us via email on admin@inbloom.id or whatsApp +62858-6000-5112 with the following information.
Send us all details what you have any evidences of requesting refund.
We will inspect your request and will reply you after our investigation done.
Note: no claim under any circumstances will be tenable other than the claim for a 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non-delivery.
NON-REFUNDABLE ITEMS
Certain items, such as personalized or custom-made floral arrangements, may be non-refundable. This will be clearly stated at the time of purchase.
MODIFICATIONS TO THE REFUND POLICY
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting on our website.